Link to Access Portal
​
​passport.appf.io/sign_in?idp_type=tportal&vhostless=true&waldo=true



  What's in the Online Portal? Explore the following pages in the Online Portal. If you do not see certain tabs it is because you do not have the user permissions to see related features in AppFolio:
​
  • Home - Displays important information such as account balance, upcoming charges (from the 17th through the end of the month) and maintenance requests. Tenants will also see the option to purchase a renters insurance policy.
  • Payments - Submit one-time payments, set up auto payments, edit or delete auto payments, or view an Account Ledger.
    • Charges show up to 15 days in the future.
    • A message says if there is an existing credit on the account. Even if there is a credit, outstanding charges show in full but the balance due is adjusted for the credit.
    • Section 8 and tenant-owed rent show as separate balances, if applicable.
  • Maintenance - Submit maintenance requests with photos, or view a history of submitted requests.
  • Shared Documents - View or download documents.
  • ​Insurance - Purchase a renters insurance policy or upload proof of insurance for an existing policy.  Note: Homeowners will only have an option to add an existing homeowner insurance policy.
  • Property Details - View or download online lease documents, or read insurance coverage if enrolled in Liability to Landlord Insurance. Additionally, homeowners can mark their unit as renter occupied and upload lease details for the renter. 
  • Compliance - Only homeowners see this tab if you allow them to submit architectural reviews online.
  • Approvals - Only homeowners who are board members see this tab where they can vote and comment on approvals. 
  • View Another Unit - You only see this tab if they manage multiple units in the same Online Portal.
  • Account Profile - Change a number of different settings including login credentials, contact phone number or language (Spanish only).
  • Help - Links to a help page with FAQs and step by step instructions for each feature the tenant or homeowner sees. 

​The Online Portal Mobile App

Tenants and homeowners can now access their Online Portal through the Online Portal mobile app. This app is can be found by residents in the App Store or Google Play.

The Online Portal mobile app has all of the same functions as the Online Portal but offers a more pleasant mobile experience for your tenants and homeowners.  
​
Residents can log in without needing to know their Online Portal URL, and once they are logged in they can choose to stay logged in for easier access.  No more forgotten passwords!